This service disclosure statement has been prepared as at 20 March 2016 by The Property Crowd Limited (Company number 5684149).
The Property Crowd, B:HIVE, 74 Taharoto Rd, Takapuna, Auckland 0622, New Zealand (The Property Crowd or we) holds a market services licence to act as a prescribed intermediary under the Financial Markets Conduct Act 2013 and is regulated by the Financial Markets Authority (FMA). This means that The Property Crowd has fulfilled FMA's licensing requirements and standards and is monitored on an ongoing basis to ensure it maintains those standards. The Property Crowd's directors have been scrutinised to show they are fit and proper to hold office and all management and staff are vetted by us to meet the criteria as required by our licence. The key details of the licence requirements for The Property Crowd can be found at
The Property Crowd provides a platform for any person (Investor or you) who wishes to consider subscribing for PropertyShares* in a company (Company) in response to an offer to purchase an investment property made via the website located at www.thepropertycrowd.co.nz
Equity crowdfunding is risky. You may lose your entire investment, and must be in a position to bear this risk without undue hardship. New Zealand law normally requires people who offer financial products to give information to investors before they invest. This requires those offering financial products to have disclosed information that is important for investors to make an informed decision. The usual rules do not apply to offers by issuers using this facility. As a result, you may not be given all the information usually required. You will also have fewer other legal protections for this investment. Ask questions, read all information given carefully, and seek independent financial advice before committing yourself.
The Property Crowd (TPC) provides an online service on its website (Platform) allowing investors to buy (and sell) PropertyShares* in Companies that own investment properties.
The Companies are run by Property Management Companies (PMC's) who offer the properties to investors through the Platform and then manage the properties on behalf of the investors in the Company. TPC works with PMC's across New Zealand who, to reassure our investors, have processes and procedures in place that they have agreed to with us. The PMC's find and source the properties which TPC vets and then places on its Platform for funding by investors.
Investors can view their account balance, PropertyShare ownership and transaction history on their dashboard on the Platform.
Investors go through a two stage process in order to invest:
Verification is usually quick and carried out electronically but occasionally may be done manually where electronic verification is unsuitable. Manual verification may include certified documents or the identification of the source of funds under TPC's AML policy.
TPC is not able to verify individuals who are based overseas and as such limits its services to investors who are based in New Zealand.
TPC has the right to refuse any investor, trust or company from utilising its services as described in more detail in the Investor Agreement.
Finally the investor will be required to enter into an Investor Agreement with TPC before it can utilise the service. A copy of the Investor Agreement can be found at www.thepropertycrowd.co.nz/investor-agreement
Any PMC's interested in placing properties on the Platform will need to make an application in writing to TPC expressing their wish to obtain access to the Platform. TPC also proactively engages with PMC's across New Zealand, predominantly those based in NZ's larger cities with a good track record in property management, to encourage them to apply to access the Platform.
PMC's who wish to obtain access to the Platform will need to undergo thorough due diligence (see section 4 below) before being invited by TPC to enter into a PMC Services Agreement.
PMC's must comply with procedures and processes set by TPC to give our investors the confidence that their investments are in good hands. Regular monitoring of PMC's performance is undertaken by TPC to ensure that those standards are consistently maintained.
Before we engage with a PMC we carry out extensive due diligence to give us confidence that their services meet TPC's standards. We look at a number of areas of operation such as:
We monitor the PMCs' activities on an ongoing basis to ensure they remain current with their obligations.
You will be given the option of investing in a newly listed property. Our properties are all open to scrutiny on our platform at www.thepropertycrowd.co.nz/properties
Each investment property offered on the Platform meets strict criteria before being offered for investment purposes. These criteria are explained in detail in the FAQ section “Property Selection”.
A property capital raise cannot exceed $2M less TPC commission and any repair allowances.
TPC's decision on a property is supported by a number of documents that include Photographs, Floor Plans, Valuation, LIM, Builders Report, Meth Report, Property Commentary, Rental Manager's Statements and Inspection Reports as well as other useful information (such as ROI). In addition, all properties are personally visited and scrutinised by one of our directors or a qualified representative from TPC.
TPC does not verify the content of the documents made available to investors by the PMC's, and makes no representation in relation to the completeness or accuracy of any information contained in the documents.
The process for investing in a property is explained in detail in our “Investor Agreement” which you are required to sign before you can deposit funds in your account. Once you have funded your account you can then choose the property you wish to invest in and offer to buy PropertyShares* in that property. Only when a new property is fully funded will your money leave our trust account in order for the property to be settled. The PropertyShares* you have purchased will then show on your dashboard on the Platform where you can track your investments. You can also choose to sell your PropertyShares* in your property(ies) at any time.
You will be entirely responsible for any decision you make to invest, or not to invest, in any investment property. TPC will have no liability to any investor under or in connection with their decision (whether in contract or tort including, without limitation, negligence, or under any other law) unless such liability arises out of the fraudulent actions of TPC or a breach by TPC of its obligations provided for in the Investor Agreement.
Other than the process described above, TPC has not made any checks and assessments on the risks involved in the PropertyShares*.
The services provided to you by TPC will not include any taxation advice of any nature whatsoever.
If an SPV you hold PropertyShares in has 10 or more shareholders, you appoint the SPV's Chairperson as your proxy for the purposes of opting out of the requirement for the SPV's financial statements to be audited. The Chairperson will exercise your proxy vote to opt out of the requirement for the SPV's financial statements to be audited each year by signing a written resolution or voting at a shareholders' meeting. This is intended to reduce costs and increase returns. However, it means you will not have the same assurance about the SPV's financial statements.
You can revoke your appointment of the proxy at any time by giving written notice to the SPV. Unless you revoke the appointment of the proxy, the proxy's sole power is to vote in favour of opting out of the audit requirement each year. The proxy will not have any other powers in respect of that appointment.
Following verification you will be able to fund your account on the Platform and purchase PropertyShares*. Using your nominated bank account you can deposit funds into your account on the Platform ready to start the investment process. Money will always be securely held by us in our Trust Account.
When you offer to purchase PropertyShares* in a property we will allocate your funds that are sitting in your account on the Platform against your intended PropertyShares* purchase.
Once the property is fully funded your funds will leave our Trust Account to settle the purchase of the property and the PropertyShares* issued to you will show in your dashboard on the Platform. Should the property not fund fully your money will be returned to your account.
PropertyShares* ownership entitles you to dividends from the rent paid by tenants. On the 5th day of every month the PMC's deduct management fees, property costs such as rates, insurance, maintenance and repairs and our Platform fee from the account of the Company that owns the property. The balance left from rent paid is submitted to us for distribution to investors. The PMC may also choose to retain some income for planned future maintenance expenses and to keep a prudent balance in the bank account. Any such retained amounts will be disclosed to investors.
You can find out more information about this in the Investor Agreement.
The Property Crowd has a simple fee structure.
You pay 4% on PropertyShares* purchases.
Additional fees chargeable to the holding company (not the investor) are:
TPC's fees may change at any time and we will inform our investors 30 days in advance of any change in fees.
The Property Crowd will retain any interest that is earned on investor funds in TPC's trust account for the period that they are held. This interest is retained as an administration fee.
TPC does not charge PMC's for its services.
People associated with The Property Crowd (such as its directors, employees, their families and people which The Property Crowd has a business relationship with) may subscribe for PropertyShares* in any investment property. If an Investor becomes aware that a person associated with The Property Crowd has invested in a particular Company, it may not rely on this fact when making a decision whether or not to invest in that particular Company. They may also list a property on the Platform after presenting it to a PMC and if it meets the property selection requirements. In this case we would let investors know that the property belonged to a person associated with The Property Crowd.
Each investor will be able to access a summary of its investment transaction history through the Platform on its dashboard.
Our contact details:The Property Crowd
If an investor has any complaints or queries about the services provided by TPC, that investors should contact TPC on firstname.lastname@example.org or by writing to TPC at The Property Crowd, B:HIVE, 74 Taharoto Rd, Takapuna, Auckland 0622.
If an investor it not satisfied with TPC's response to the complaint, the investor can refer the complaint free of charge to Financial Services Complaints Limited, an approved dispute resolution scheme under the Financial Service Providers (Registration and Dispute Resolution) Act 2008. They can be contacted at: PO Box 5967, Wellington 6145 or email@example.com or 0800 347 257.
Communications with, to or from TPC shall be in the English language.
We will collect personal information submitted by you through the Website, information on your browsing activity when using the Website, any communication with The Property Crowd directly via writing, phone or email and information obtained through your use of the Services. We may supplement the information you provide us with information we receive from third parties.
We may, in addition to other information, collect the following general information (General Information) about you:
In addition to the General Information outlined above, we may collect information such as your bank account number and other financial information (Financial Information) from you.
If you choose not to provide information when we ask for it, you may not be able to utilise the Website or the services.
The information that we collect from you (whether General Information or Financial Information) may be used for a number of purposes relating to our business, which include:
You also consent to The Property Crowd collecting, using and disclosing your personal information for the following purposes:
You authorise any third party to provide your personal information to us for any of these purposes.
You understand that if we disclose your personal information to a credit reporting agency, they may hold your information on their credit reporting database and use it for providing credit reporting services and for any other lawful purpose and they may disclose your information to their subscribers for the purpose of credit checking or debt collection or for any other lawful purpose.
We will take reasonable steps to ensure that the personal information that we collect, use or disclose is accurate, complete, up-to-date and stored in a secure environment protected from unauthorised access, modification or disclosure.
We will hold your personal information both before and after the cancellation of your account, but only for so long as we are lawfully entitled to do so.
We will keep confidential all personal information collected about you. The only exceptions to this are:
We may set and access Cookies on your computer. "Cookies" are text files placed on your computer for the purpose of collecting non-personal visitor behaviour information and information about your operating system, domain name and IP address. The information collected is anonymous and is used for the purpose of understanding how you use the Website to enable us to enhance your online experience.
You can choose to enable or disable Cookies in your web browser. By default, your browser will accept Cookies, however this can be altered. In addition, you may delete Cookies that have already been placed on your hard drive. For further details please consult the help menu in your browser. Disabling or deleting Cookies may prevent you from using the full range of services available on the Website.
If you are a member of The Property Crowd, you may access some of the personal information that we hold about you in the "Dashboard" section of the Website.
You may request access to all of the personal information that we hold about you by contacting us at:
Privacy Officer, The Property Crowd Limited, 87b College Hill, Freemans Bay, Auckland 1011
Please quote your name, email and customer number along with a brief description of the information you would like a copy of. The Property Crowd reserves the right to make further enquiries to identify the person making a request for information.
If the information held by us is inaccurate, incomplete or not up to date, you may ask us to correct the information.
You can do this by either personally updating the information contained within the "Investor Portal" section of the Website or where this is not possible, you can advise us of the correct information by contacting us at one of the addresses described above.